Terms of Service

The terms you agree to when you use Truely.

Plain English where we can. We're a small UK operation publishing official public-record data; these terms cover what we provide, what we don't, the rules for a paid Pro subscription, and the consumer rights that apply to you under UK law regardless of anything written below.

The short version

Truely is a free service that publishes public-record information about UK postcodes. A free account unlocks the gated sections of a postcode report. A paid Pro subscription unlocks higher-value sections (planning, HMO licensing, PDF export, saved postcodes, and the investor tools). We aggregate official sources; we don't guarantee they're up-to-the-minute or error-free, and our reports are not professional advice. You can cancel a Pro subscription at any time from your account page; cancellation stops future billing and leaves your access live until the end of the period you've already paid for.

Nothing in these terms removes or limits any right you have under UK consumer law (the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, the Digital Markets, Competition and Consumers Act 2024, or UK GDPR).

Last updated: . Effective immediately for new accounts; existing accounts continue under the previous terms until next sign-in.

1. Who we are

Truely (the "service", "we", "us" or "our") is operated as a sole trader in the United Kingdom, trading as "Truely". For our correspondence address, registered trading name or any identification required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, write to hello@truely.uk and we will respond with our full trading details within one working day. We are not currently VAT-registered; prices shown are the total you pay, with no VAT added.

The website is truely.uk. References to "you" or "your" mean the person using the service.

2. Acceptance, eligibility, and changes

By using Truely you accept these terms. If you don't accept them, don't use the service. You must be at least 13 years old to use the free site, and at least 18 years old (or the age of contractual capacity in your jurisdiction) to take out a paid Pro subscription.

We may change these terms from time to time. The current version always lives at this URL with a "last updated" date at the top. For changes that materially reduce your rights or change the price you pay, we will notify you by email at least 14 days before they take effect; you may cancel before they take effect and receive a pro-rata refund of any unused subscription period (see Refunds & Cancellation).

3. What we provide

Truely is an aggregator of UK public-record data. We pull from sources including HM Land Registry, the Environment Agency, Ofcom, Police.uk, the Office for National Statistics, the Department for Education, the UK Parliament Members API, the UK Valuation Office Agency and equivalent local-authority datasets. Methodology is published at truely.uk/methodology.

The service comes in three tiers:

  • Anonymous browsing — open access to a subset of every postcode page. No account required.
  • Free account — unlocks the gated sections of every postcode page. No payment.
  • Truely Pro — paid subscription. Adds higher-value sections (planning applications, HMO licensing, full PDF export, saved postcodes, EV charging, bus connectivity, CQC ratings, COMAH sites, public rights of way, Natural England designations) and, for the Pro Investor tier, the investor toolset (yield calculator, comparables finder, bulk reporting). Full feature list and pricing at truely.uk/pricing.

The free tier remains free of charge and is not contingent on signing up for Pro.

4. Accuracy — what we promise and what we don't

We work hard to publish data as accurately as the source allows. We do not, however, generate the underlying records — we aggregate, reformat and present them. We make no warranty, express or implied, that the data is:

  • complete or up to the minute (some sources refresh monthly, quarterly, or annually — refresh cadence is stated on our methodology page),
  • free from errors introduced by the source, or
  • suitable for any specific purpose you have in mind.

Where a section of a report is an estimate (e.g. the Truely AVM property valuation, which is derived from comparable HM Land Registry sales), it is clearly marked as such and is not a surveyor's opinion, not a lender's valuation, and not a substitute for either. Surveyors and lenders will price differently.

Truely is not professional advice. A Truely report is not a substitute for legal, financial, surveying, environmental, planning, conveyancing, tax or investment advice. Before making a decision that depends on the data — buying a property, choosing a school catchment, assessing flood risk for insurance — you should verify the relevant figures with the named source and, where appropriate, take qualified professional advice.

Nothing in this section limits the statutory standards in sections 49–52 and 50 of the Consumer Rights Act 2015 (digital content / service quality), which apply regardless.

5. Your account

Creating an account is free. You provide a working email address, a name, and (optionally) a role and a postcode of interest. We send you a one-time magic-link to sign in; we hold no passwords. You're responsible for keeping access to your inbox secure: anyone with access to your email can sign in to your Truely account.

One account per person. Don't share your sign-in link. Don't impersonate someone else or sign up using an email address you don't control.

You can close your account at any time — sign in and use Delete my account on the account page. See the Privacy policy for what happens to your data when you do. If you have an active Pro subscription, deleting your account will also cancel it; you'll keep access until the end of the billing period you've already paid for and nothing further is charged.

6. Truely Pro — subscription and billing

Truely Pro and Pro Investor are paid monthly or annual subscriptions. Current pricing is published on our pricing page and is shown in full, with the total payable, before you confirm the purchase at checkout.

Auto-renewal. Subscriptions renew automatically at the end of each billing period until you cancel them. The renewal price is the price published on the pricing page at the time of renewal. If the renewal price differs from what you previously paid, we will email you at least 14 days before the renewal, so you have time to cancel without being charged the new price. You can cancel auto-renewal at any time from your account page or by emailing hello@truely.uk; cancellation is one click and we don't ask you to call, jump through hoops, or wait for a human (this is a Digital Markets, Competition and Consumers Act 2024 commitment).

Payment processing. All payments are taken by Stripe Payments Europe Ltd ("Stripe"), our payment processor. Stripe stores your card details; Truely does not. Stripe's privacy policy is at stripe.com/gb/privacy. For details of what we share with Stripe and what Stripe shares back, see the Privacy policy.

Failed payments. If a renewal payment fails, Stripe will retry it according to its standard schedule and notify you by email. If the payment still fails after retries, your Pro features will revert to the free tier until you update your payment method. We don't disable your account or delete your saved data when a payment fails — only the Pro-gated features.

Pricing changes. If we change the price of the Pro tier, you'll see the new price applied only on your next renewal, never mid-period. We will email you 14 days before any price change takes effect on your subscription. You can cancel free of charge before the new price applies.

7. Cancellation and refunds

Full details are on the Refunds & Cancellation page. In summary:

  • Cancel anytime. Self-serve from the account page. Cancellation stops the next renewal; you keep Pro access until the end of the period already paid for.
  • 14-day right to cancel (consumers). Because Pro is a digital service that starts immediately on purchase, you'll be asked at checkout to expressly consent to immediate access — at which point you acknowledge that the 14-day cooling-off right under the Consumer Contracts Regulations 2013 ceases to apply once the service has been fully delivered. If you do not give that consent, your 14-day cooling-off right is preserved and the service begins after that window.
  • Pro-rata refunds for material changes. If we materially change the service or these terms to your detriment, you can cancel and receive a pro-rata refund of any unused subscription period.
  • Refunds for service failure. If the service is materially defective and we can't fix it within a reasonable time, you may be entitled to a refund or price reduction under sections 42 and 56 of the Consumer Rights Act 2015. Email hello@truely.uk.

8. Acceptable use

Truely is for personal and bona-fide professional use looking up UK property and postcode information. When you use the service you agree NOT to:

  • Scrape, crawl, or bulk-extract data from the service by automated means without our prior written permission. Manual lookups are fine; running a script that pulls thousands of postcodes is not. Our Pro Investor tier covers bulk reporting via supported workflows.
  • Resell, rent, sublicense or commercially republish the data in a way that competes with Truely's core service. You can quote individual figures with attribution; you can't build a competing aggregator on top of our output.
  • Use the service to identify, profile, or harass any individual. Truely surfaces statistical and area-level data; we have no individual-person data and prohibit any attempt to use the site for that purpose.
  • Reverse-engineer, decompile, or attempt to derive the source code of any non-open part of the service, except to the limited extent that such restriction is prohibited by applicable law.
  • Probe, scan, or test the vulnerability of the service or breach any security or authentication measures; if you've found a vulnerability we want to know — write to hello@truely.uk.
  • Use the service for any unlawful, fraudulent, or abusive purpose, or to mislead any person about the nature, source, or accuracy of public-record data.
  • Upload or transmit any content (including in a search query, account name, or support email) that is unlawful, defamatory, threatening, infringing, obscene, or contains malware.

Where we reasonably believe these rules have been broken, we may suspend or terminate your access (paid or free) with notice where practical — and immediately and without notice for any breach that puts the service or other users at risk. If we terminate a paid subscription for breach of these rules, you are not entitled to a refund of the remaining period.

9. Intellectual property

The underlying public-record datasets are owned and licensed by their original publishers (HM Land Registry, Ordnance Survey, the Office for National Statistics, the Environment Agency, Police.uk, etc.) under their respective open-data licences — chiefly the Open Government Licence v3.0. Truely complies with the attribution requirements of each licence; details on the licensing & attribution section of our About page.

The design, layout, source code, methodology documents, non-data text, branding, and the way we combine the underlying datasets are owned by the operator of Truely. You may take a personal-use copy of an individual postcode report (including any PDF export your subscription provides). You may not wholesale-copy, redistribute, or commercially exploit the compilation of the data or the Truely brand without our written permission.

Feedback you send us is non-confidential; we may use it to improve the service without obligation to you.

10. Service availability and changes

We aim to make the service available 24/7, but we don't guarantee uninterrupted access. We may need to take the service offline for maintenance, security patches, or because an upstream public-record source has changed unexpectedly. We don't offer a service-level agreement, scheduled-uptime commitment, or compensation for downtime beyond the consumer rights set out in section 7 above.

We may add, remove, or change features at any time. Where a change materially reduces the value of a paid Pro subscription you've already bought, you may cancel and receive a pro-rata refund per section 7 above.

11. Limitation of liability

Nothing in these terms limits our liability for:

  • death or personal injury caused by our negligence,
  • fraud or fraudulent misrepresentation,
  • any liability that cannot lawfully be limited or excluded under UK consumer protection legislation (including the Consumer Rights Act 2015), or
  • any other liability that cannot lawfully be limited under English law.

Subject to the above, and to the maximum extent permitted by law:

  • The service is provided as-is. We exclude all warranties, conditions and representations except those expressly given in these terms or implied by mandatory law.
  • We are not liable for any loss arising from your reliance on the data in the service for a decision that should have been backed by qualified professional advice (legal, financial, surveying, environmental, planning, tax, investment) — see section 4 above.
  • We are not liable for indirect, consequential, special, exemplary or punitive losses; for loss of profits, loss of revenue, loss of opportunity, loss of anticipated savings, loss of goodwill, or loss of data; or for any loss that was not reasonably foreseeable when you started using the service.
  • Our total aggregate liability to you arising under or in connection with these terms, the service, or any related claim is capped at the higher of (a) £100, or (b) the total amount you have paid us for Pro in the 12 months immediately before the event giving rise to the claim.

This section reflects the allocation of risk between you and us. It applies regardless of whether the claim is in contract, tort (including negligence), statute, or otherwise.

12. Suspension and termination

You can terminate your account at any time from your account page — see section 5 above. We can terminate or suspend your access if you materially breach these terms, if a payment fails and is not resolved within 14 days, or if continued provision of the service to you would put us in breach of the law. We will usually give notice and a chance to fix the problem before terminating; we will act without notice where the breach is serious or ongoing.

On termination: your right to use the paid features ends; sections 4 (accuracy), 9 (IP), 11 (liability), 13 (governing law) and any other terms that by their nature should survive will survive.

13. Privacy

Our Privacy policy explains what personal data we collect, why we collect it, who we share it with (Supabase as our database processor; Stripe as our payments processor for Pro subscribers; Vercel as our hosting and analytics provider), how long we keep it, and how you can access, export, correct, or delete it. The Privacy policy is incorporated into these terms by reference; please read both.

14. Force majeure

We're not in breach of these terms (and you are not entitled to terminate or claim damages from us under them) if we fail to perform — or are delayed in performing — any obligation because of events outside our reasonable control. That includes, without limitation, internet outages, third-party platform failures (Vercel, Supabase, Stripe, or any of the public-record data sources we depend on), industrial action, fire, flood, pandemic, cyber-attack, terrorism, war, or government action.

15. Other legal bits

  • Whole agreement. These terms (together with the Privacy policy, Cookies policy and Refunds & Cancellation policy) are the whole agreement between you and us about the service.
  • Assignment. You can't transfer your account or these terms to anyone else without our consent. We may transfer these terms to a successor business — e.g. if the operator of Truely incorporates a Ltd company and the service moves into it — provided your rights are not reduced.
  • No waiver. If we don't immediately enforce one of these terms, that doesn't mean we've waived our right to enforce it later.
  • Severability. If a court finds part of these terms unenforceable, the rest stays in force.
  • No third-party rights. Except for any person we may transfer these terms to per the assignment clause above, no third party has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms.

16. Governing law and disputes

These terms and any dispute arising out of or in connection with them — including non-contractual disputes — are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales have non-exclusive jurisdiction to settle any such dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If you're a consumer and you have a complaint we haven't been able to resolve, you can use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr (post-Brexit, this is still available for UK consumers contracting with EU traders; for UK-on-UK disputes the ordinary courts apply). You can also complain to the UK Citizens Advice consumer service on 0808 223 1133.

17. How to contact us

Questions about these terms, your subscription, a refund, a suspected vulnerability, or anything else: hello@truely.uk. We aim to respond within one working day.