Plain English where we can. We're a small UK operation publishing
official public-record data; these terms cover what we provide, what
we don't, the rules for a paid Pro subscription, and the consumer
rights that apply to you under UK law regardless of anything written
below.
The short version
Truely is a free service that publishes public-record information
about UK postcodes. A free account unlocks the gated sections of
a postcode report. A paid Pro subscription unlocks higher-value
sections (planning, HMO licensing, PDF export, saved postcodes,
and the investor tools). We aggregate official sources; we don't
guarantee they're up-to-the-minute or error-free, and our reports
are not professional advice. You can cancel a
Pro subscription at any time from your account page; cancellation
stops future billing and leaves your access live until the end of
the period you've already paid for.
Nothing in these terms removes or limits any right you have under
UK consumer law (the Consumer Rights Act 2015, the Consumer
Contracts Regulations 2013, the Digital Markets, Competition and
Consumers Act 2024, or UK GDPR).
Last updated: . Effective immediately for new accounts; existing accounts continue under the previous terms until next sign-in.
1. Who we are
Truely (the "service", "we",
"us" or "our") is operated as a
sole trader in the United Kingdom, trading as "Truely". For our
correspondence address, registered trading name or any
identification required by the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, write to
hello@truely.uk and we will
respond with our full trading details within one working day. We
are not currently VAT-registered; prices shown are the total you
pay, with no VAT added.
The website is truely.uk.
References to "you" or "your"
mean the person using the service.
2. Acceptance, eligibility, and changes
By using Truely you accept these terms. If you don't accept
them, don't use the service. You must be at least 13 years old
to use the free site, and at least 18 years old (or the age of
contractual capacity in your jurisdiction) to take out a paid
Pro subscription.
We may change these terms from time to time. The current version
always lives at this URL with a "last updated" date at the top.
For changes that materially reduce your rights or change the
price you pay, we will notify you by email at least 14 days
before they take effect; you may cancel before they take effect
and receive a pro-rata refund of any unused subscription period
(see Refunds & Cancellation).
3. What we provide
Truely is an aggregator of UK public-record data. We pull from
sources including HM Land Registry, the Environment Agency,
Ofcom, Police.uk, the Office for National Statistics, the
Department for Education, the UK Parliament Members API, the UK
Valuation Office Agency and equivalent local-authority datasets.
Methodology is published at
truely.uk/methodology.
The service comes in three tiers:
Anonymous browsing — open access to a subset of every postcode page. No account required.
Free account — unlocks the gated sections of every postcode page. No payment.
Truely Pro — paid subscription. Adds higher-value sections (planning applications, HMO licensing, full PDF export, saved postcodes, EV charging, bus connectivity, CQC ratings, COMAH sites, public rights of way, Natural England designations) and, for the Pro Investor tier, the investor toolset (yield calculator, comparables finder, bulk reporting). Full feature list and pricing at truely.uk/pricing.
The free tier remains free of charge and is not contingent on
signing up for Pro.
4. Accuracy — what we promise and what we don't
We work hard to publish data as accurately as the source allows.
We do not, however, generate the underlying records — we
aggregate, reformat and present them. We make no warranty,
express or implied, that the data is:
complete or up to the minute (some sources refresh monthly, quarterly, or annually — refresh cadence is stated on our methodology page),
free from errors introduced by the source, or
suitable for any specific purpose you have in mind.
Where a section of a report is an estimate (e.g. the
Truely AVM property valuation, which is derived from comparable
HM Land Registry sales), it is clearly marked as such and is
not a surveyor's opinion, not a lender's valuation, and
not a substitute for either. Surveyors and lenders will
price differently.
Truely is not professional advice. A Truely
report is not a substitute for legal, financial, surveying,
environmental, planning, conveyancing, tax or investment advice.
Before making a decision that depends on the data — buying a
property, choosing a school catchment, assessing flood risk for
insurance — you should verify the relevant figures with the
named source and, where appropriate, take qualified professional
advice.
Nothing in this section limits the statutory standards in
sections 49–52 and 50 of the Consumer Rights Act 2015 (digital
content / service quality), which apply regardless.
5. Your account
Creating an account is free. You provide a working email
address, a name, and (optionally) a role and a postcode of
interest. We send you a one-time magic-link to sign in; we hold
no passwords. You're responsible for keeping access to your
inbox secure: anyone with access to your email can sign in to
your Truely account.
One account per person. Don't share your sign-in link.
Don't impersonate someone else or sign up using an email
address you don't control.
You can close your account at any time — sign in and use
Delete my account on the account page. See the
Privacy policy for what happens to
your data when you do. If you have an active Pro subscription,
deleting your account will also cancel it; you'll keep access
until the end of the billing period you've already paid for and
nothing further is charged.
6. Truely Pro — subscription and billing
Truely Pro and Pro Investor are paid monthly or annual
subscriptions. Current pricing is published on
our pricing page and is shown in
full, with the total payable, before you confirm the purchase
at checkout.
Auto-renewal. Subscriptions renew automatically
at the end of each billing period until you cancel them. The
renewal price is the price published on the pricing page at the
time of renewal. If the renewal price differs from what you
previously paid, we will email you at least 14 days before the
renewal, so you have time to cancel without being charged the
new price. You can cancel auto-renewal at any time from your
account page or by emailing
hello@truely.uk; cancellation
is one click and we don't ask you to call, jump through hoops,
or wait for a human (this is a Digital Markets, Competition
and Consumers Act 2024 commitment).
Payment processing. All payments are taken by
Stripe Payments Europe Ltd ("Stripe"), our payment processor.
Stripe stores your card details; Truely does not. Stripe's
privacy policy is at
stripe.com/gb/privacy.
For details of what we share with Stripe and what Stripe shares
back, see the
Privacy policy.
Failed payments. If a renewal payment fails,
Stripe will retry it according to its standard schedule and
notify you by email. If the payment still fails after retries,
your Pro features will revert to the free tier until you update
your payment method. We don't disable your account or delete
your saved data when a payment fails — only the Pro-gated
features.
Pricing changes. If we change the price of the
Pro tier, you'll see the new price applied only on your next
renewal, never mid-period. We will email you 14 days before any
price change takes effect on your subscription. You can cancel
free of charge before the new price applies.
Cancel anytime. Self-serve from the account page. Cancellation stops the next renewal; you keep Pro access until the end of the period already paid for.
14-day right to cancel (consumers). Because Pro is a digital service that starts immediately on purchase, you'll be asked at checkout to expressly consent to immediate access — at which point you acknowledge that the 14-day cooling-off right under the Consumer Contracts Regulations 2013 ceases to apply once the service has been fully delivered. If you do not give that consent, your 14-day cooling-off right is preserved and the service begins after that window.
Pro-rata refunds for material changes. If we materially change the service or these terms to your detriment, you can cancel and receive a pro-rata refund of any unused subscription period.
Refunds for service failure. If the service is materially defective and we can't fix it within a reasonable time, you may be entitled to a refund or price reduction under sections 42 and 56 of the Consumer Rights Act 2015. Email hello@truely.uk.
8. Acceptable use
Truely is for personal and bona-fide professional use looking up
UK property and postcode information. When you use the service
you agree NOT to:
Scrape, crawl, or bulk-extract data from the service by automated means without our prior written permission. Manual lookups are fine; running a script that pulls thousands of postcodes is not. Our Pro Investor tier covers bulk reporting via supported workflows.
Resell, rent, sublicense or commercially republish the data in a way that competes with Truely's core service. You can quote individual figures with attribution; you can't build a competing aggregator on top of our output.
Use the service to identify, profile, or harass any individual. Truely surfaces statistical and area-level data; we have no individual-person data and prohibit any attempt to use the site for that purpose.
Reverse-engineer, decompile, or attempt to derive the source code of any non-open part of the service, except to the limited extent that such restriction is prohibited by applicable law.
Probe, scan, or test the vulnerability of the service or breach any security or authentication measures; if you've found a vulnerability we want to know — write to hello@truely.uk.
Use the service for any unlawful, fraudulent, or abusive purpose, or to mislead any person about the nature, source, or accuracy of public-record data.
Upload or transmit any content (including in a search query, account name, or support email) that is unlawful, defamatory, threatening, infringing, obscene, or contains malware.
Where we reasonably believe these rules have been broken, we may
suspend or terminate your access (paid or free) with notice
where practical — and immediately and without notice for any
breach that puts the service or other users at risk. If we
terminate a paid subscription for breach of these rules, you are
not entitled to a refund of the remaining period.
9. Intellectual property
The underlying public-record datasets are owned and licensed
by their original publishers (HM Land Registry, Ordnance
Survey, the Office for National Statistics, the Environment
Agency, Police.uk, etc.) under their respective open-data
licences — chiefly the Open Government Licence v3.0. Truely
complies with the attribution requirements of each licence;
details on the licensing &
attribution section of our About page.
The design, layout, source code, methodology documents,
non-data text, branding, and the way we combine the underlying
datasets are owned by the operator of Truely. You may take a
personal-use copy of an individual postcode report (including
any PDF export your subscription provides). You may not
wholesale-copy, redistribute, or commercially exploit the
compilation of the data or the Truely brand without our
written permission.
Feedback you send us is non-confidential; we may use it to
improve the service without obligation to you.
10. Service availability and changes
We aim to make the service available 24/7, but we don't
guarantee uninterrupted access. We may need to take the service
offline for maintenance, security patches, or because an
upstream public-record source has changed unexpectedly. We
don't offer a service-level agreement, scheduled-uptime
commitment, or compensation for downtime beyond the consumer
rights set out in section 7 above.
We may add, remove, or change features at any time. Where a
change materially reduces the value of a paid Pro subscription
you've already bought, you may cancel and receive a pro-rata
refund per section 7 above.
11. Limitation of liability
Nothing in these terms limits our liability for:
death or personal injury caused by our negligence,
fraud or fraudulent misrepresentation,
any liability that cannot lawfully be limited or excluded under UK consumer protection legislation (including the Consumer Rights Act 2015), or
any other liability that cannot lawfully be limited under English law.
Subject to the above, and to the maximum extent permitted by
law:
The service is provided as-is. We exclude all warranties, conditions and representations except those expressly given in these terms or implied by mandatory law.
We are not liable for any loss arising from your reliance on the data in the service for a decision that should have been backed by qualified professional advice (legal, financial, surveying, environmental, planning, tax, investment) — see section 4 above.
We are not liable for indirect, consequential, special, exemplary or punitive losses; for loss of profits, loss of revenue, loss of opportunity, loss of anticipated savings, loss of goodwill, or loss of data; or for any loss that was not reasonably foreseeable when you started using the service.
Our total aggregate liability to you arising under or in connection with these terms, the service, or any related claim is capped at the higher of (a) £100, or (b) the total amount you have paid us for Pro in the 12 months immediately before the event giving rise to the claim.
This section reflects the allocation of risk between you and
us. It applies regardless of whether the claim is in contract,
tort (including negligence), statute, or otherwise.
12. Suspension and termination
You can terminate your account at any time from your account
page — see section 5 above. We can terminate or suspend your
access if you materially breach these terms, if a payment fails
and is not resolved within 14 days, or if continued provision
of the service to you would put us in breach of the law. We will
usually give notice and a chance to fix the problem before
terminating; we will act without notice where the breach is
serious or ongoing.
On termination: your right to use the paid features ends;
sections 4 (accuracy), 9 (IP), 11 (liability), 13 (governing
law) and any other terms that by their nature should survive
will survive.
13. Privacy
Our Privacy policy explains what
personal data we collect, why we collect it, who we share it
with (Supabase as our database processor; Stripe as our payments
processor for Pro subscribers; Vercel as our hosting and
analytics provider), how long we keep it, and how you can
access, export, correct, or delete it. The Privacy policy is
incorporated into these terms by reference; please read both.
14. Force majeure
We're not in breach of these terms (and you are not entitled to
terminate or claim damages from us under them) if we fail to
perform — or are delayed in performing — any obligation because
of events outside our reasonable control. That includes, without
limitation, internet outages, third-party platform failures
(Vercel, Supabase, Stripe, or any of the public-record data
sources we depend on), industrial action, fire, flood, pandemic,
cyber-attack, terrorism, war, or government action.
15. Other legal bits
Whole agreement. These terms (together with the Privacy policy, Cookies policy and Refunds & Cancellation policy) are the whole agreement between you and us about the service.
Assignment. You can't transfer your account or these terms to anyone else without our consent. We may transfer these terms to a successor business — e.g. if the operator of Truely incorporates a Ltd company and the service moves into it — provided your rights are not reduced.
No waiver. If we don't immediately enforce one of these terms, that doesn't mean we've waived our right to enforce it later.
Severability. If a court finds part of these terms unenforceable, the rest stays in force.
No third-party rights. Except for any person we may transfer these terms to per the assignment clause above, no third party has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms.
16. Governing law and disputes
These terms and any dispute arising out of or in connection
with them — including non-contractual disputes — are governed
by the laws of England and Wales. You and we both agree that
the courts of England and Wales have non-exclusive jurisdiction
to settle any such dispute. If you live in Scotland or Northern
Ireland, you can also bring proceedings in your local courts.
If you're a consumer and you have a complaint we haven't been
able to resolve, you can use the European Commission's Online
Dispute Resolution platform at
ec.europa.eu/consumers/odr
(post-Brexit, this is still available for UK consumers
contracting with EU traders; for UK-on-UK disputes the
ordinary courts apply). You can also complain to the UK
Citizens Advice consumer service on 0808 223 1133.
17. How to contact us
Questions about these terms, your subscription, a refund, a
suspected vulnerability, or anything else:
hello@truely.uk. We aim
to respond within one working day.